Shipping policy
Shipping Policy – LummaSculpt
At LummaSculpt, we aim to deliver your order as quickly and safely as possible. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
United States: Standard shipping usually takes 5–10 business days.
United Kingdom: Standard shipping usually takes 7–12 business days.
Shipping costs are calculated at checkout and may vary based on the destination and weight of your order.
Tracking Orders
Once your order has shipped, you will receive an email with a tracking number.
Tracking information may take up to 48 hours to update after the shipment is confirmed.
Customs, Duties & Taxes
International orders (including shipments to the UK) may be subject to import duties, customs fees, and taxes. LummaSculpt is not responsible for these additional charges, which are the customer's responsibility.
Delays
While we strive to meet delivery estimates, shipping times are only approximate. We are not liable for delays caused by customs, postal services, or events beyond our control (e.g., natural disasters, strikes, holidays).
Wrong Address Disclaimer
Please ensure your shipping address is correct at checkout. LummaSculpt is not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
If your package is marked as "delivered" by the carrier but you did not receive it, please contact the shipping provider directly. LummaSculpt is not responsible for lost or stolen packages after delivery confirmation.
Contact Us
If you have any questions about shipping, please reach out to us at info@lummasculpt.co.