Return & Refund Policy – LummaSculpt

At LummaSculpt, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to help.

Returns

• You have 30 days from the date you receive your order to request a return.

• To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

• Proof of purchase (order confirmation or receipt) is required.

Non-returnable items

Certain items cannot be returned for hygiene or safety reasons (e.g., skincare or personal care products that have been opened, or products marked as "final sale").

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. For US and UK orders, we recommend using a tracked shipping service to ensure safe delivery.

Subscription orders

Subscription cancellations must be requested at least 1 business day before the next billing date. Orders charged before a cancellation request is received are processed and shipped as normal, and are covered by this Return & Refund Policy once delivered. If you choose to return a subscription order, return shipping costs are the customer's responsibility and are non-refundable.

How to Start a Return

To initiate a return, please contact us at info@lummasculpt.co. Please include your order number and reason for return, and our team will provide step-by-step instructions.